Yeah, probably a bad choice of words on my part. I was thinking of the effect of user input options in PAUP, such like Bayes, Strict Consensus, bad choice of outgroup taxa, poor choice of a root taxon, etc., etc., and if these user choices are significant in "creating" polytomies (or "destroying" them, depending on the option that the user selects).
Mickey M. also mentioned that polytomies tend to show up in cladograms where character data is sparse for certain groups, as you also noted.